Effective Date: June 2025

At Boomtown Coffee Roasters, your satisfaction is our priority. If you’re not completely happy with your order, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

• You may return eligible items within 14 days of receiving your order, provided that:
  • Items are unused, unopened, and in original packaging.
  • Perishable goods such as coffee beans or food items cannot be returned, unless they arrive damaged or defective.

2. How to Start a Return

• Email us at support@boomtowncoffee.melbourne with your order number and reason for return.
• Our team will respond with clear instructions on how to proceed.

3. Return Shipping

• Customers are responsible for the cost of return shipping, unless the item was delivered damaged, defective, or incorrect.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds

• Refunds will be processed once the returned item is received and inspected.
• If approved, a refund will be issued to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.

5. Damaged or Defective Items

• If your order arrives damaged or defective:
  • Contact us within 7 days of delivery.
  • Send clear photos of the issue to help us assess the problem quickly.
  • We will arrange a replacement or issue a full refund at no extra cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you’d like to exchange an item, please return it for a refund and place a new order.

7. Contact Us

Need help with a return?

📧 Email: support@boomtowncoffee.melbourne
📞 Phone: +61 419 984 999
📍 Address: 848 Nicholson St, Fitzroy North, VIC 3068, Australia